While I was
in Durban last week, I went out to a restaurant with some of my friends and
just could not believe the service that we received. She didn’t smile, was not
helpful at all, everything she did seemed like she was doing us a huge favour
and was just plain rude! In my opinion, service is what makes a good restaurant.
Being a waitress before, I know what customers want and that is a smiling face
and being helpful and friendly. What I think these waiters and waitresses don’t
understand is that they should be so grateful that they have a job. Thousands
of people and especially in South Africa are without jobs and they would do
almost anything to get one. If you don’t want to be serving people then don’t. Don’t
walk around like you are about to kill someone.
Another
thing that makes me so mad is don’t the managers see what is happening?
They should be the ones who can see the problem and do something about it. People
go to a restaurant to have relaxing time with a good vibe and atmosphere. Yes
the food is also important but what is a place without good service? Poor customer service leaves a bad impression on the restaurant or place you are at and you most probably will neer go there again because most people will remember the service rather than the product.
It is not just
the food industry but service everywhere in South Africa no matter if it is at
a convenience store, a shopping mall or at a club. People need to start taking
action and voicing their opinions not only to those who are serving you but to
the managers as well before it really starts getting out of hand.
http://www.cartoonstock.com/directory/p/poor_service.asp
You should have posted the restaurants name! this is the whole point of making social media work for us, the consumers. If we don't complain openly about poor service how are they (the restaurant managers) going to know. And how do you expect to warn others not to go there? Name and shame I say!
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